Customer Service Executive Job at Cool Wazobia Info FM

Customer Service Executive Job at Cool Wazobia Info FM

Cool Wazobia Info FM
Cool Wazobia Info FM

Cool Wazobia Nigeria Info is a renowned broadcasting station that specializes in all activities relating to broadcasting.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos

Job Purpose

  • Shall be responsible for the timely processing of clients media order, enquiries and request. Also to follow-up with other operations department to ensure compliance on clients order .And finally as a back-up to the Marketing Executives.
  • Client service executives act as a liaison between external customers and internal departments for the organization. They interact with clients through email, telephone, and in-person meetings, as well as interact with other employees to resolve clients concern.

Main Job Tasks and Responsibilities

  • Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.
  • Interact and manage correspondence with prospective clients with speed and accuracy.
  • Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.
  • Processing of clients Media Purchase Order.
  • Follow up on progress of campaign with other operations department (change of material and change in schedule plan).
  • Preparation of Media Plan and Campaign costing for prospective Clients.
  • Attend to Clients enquiries, requests, queries via face to face, emails, telephone conversations. (Sponsorship, interview, OB, compliance etc.)
  • Good Filing, sorting and safe keeping of documents.
  • Familiarization with station programs, format, and ratings at all times.
  • Generating database for client (KYC) and updating of Clients list.
  • Develop active synergy with marketing team to ensure that Clients relationships are managed seamlessly.
  • Deliver superior Clients’ service with courtesy and good manners to both internal and external Clients.
  • Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.


  • Daily activity reports (Time sheets) and weekly performance reports.


  • Timely and accurate processing of Media Purchase Order without errors (100% accuracy).
  • Adherence to average response time to Client requests and enquiries (15 mins).
  • Feedback from Customer satisfaction surveys.
  • Percentage of non-compliance (Commercial and regulatory) as a result of errors from Client services Team (101% compliance).
  • Monthly revenue targets met as set by management.
  • Average processing time of clients Orders (15 minutes).
  • Percentage of repeat businesses (Customer retention rate).
  • Feedback from internal customers on the processing of transactions from staff.
  • Frequency of submitting reports.
  • Adherence to ethical standards, CWI policies and standard operating procedures.
  • Percentage of direct Clients growth (15% quarterly).
  • Absence of conflict and disunity in the team.


  • Interested candidates should possess a Bachelor’s Degree / HND in relevant fields.

Application Closing Date
10th March, 2023.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail

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