Standard Chartered Bank Nigeria Recruitment for Head, Lending Operations and Risk Operations 2022

Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement.

Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: Head, Lending Operations and Risk Operations

Location: Lagos
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities
Strategy:

• Appraise and contribute to the development of the Bank's strategic plans.
• E2E ownership of the client onboarding journey to drive credit quality, client experience and operational efficiency.
• Align the Credit risk and lending operations strategy of the function with business strategy and risk appetite and oversee its execution. For positions overseeing fraud – embed all principles of fraud operations to have an effective onboarding strategy. For positions not overseeing Fraud Ops to – work closely with the Fraud Operations team in embedding the strategy
• Effectively deliver the strategic initiatives on digital onboarding and embedding new technologies for auto credit decision and faster TAT. Embed principles of Right Shoring.
• Build a Centre of Excellence to support the shifting of risk management to the frontline.
• Support to strengthen the Organisation' s risk culture and accountability and help reinforce the defence line up.
• Represent the underwriting and lending operations function in relevant country committees and management forums.
• Supervise the teams to achieve sound management of all aspects of Credit and Lending Operations in relevant country/GBS Cluster
• Support to enhance Priority, Affluent and Private business as best in class CVP and Support to deliver Signature Client Journeys
• Support Personal Banking agenda with Digital led model.
• Embed innovation, digitisation and New ways of working by defining and actioning future state operating model.

Business:

• Define the strategic intent and agenda for the Credit risk operations and Lending operations function.
• Provide Group information, guidance, best practice and expertise to ensure that the Function applies the same business strategy and operate the risk management system;
• Communicate to the Business the strategic intent and collective agenda for the Function;
• Maintain and develop underwriting and operations capabilities and skills to meet ongoing business needs and plans – awareness and understanding of the wider business, economic and market environment in which the Group operates.
• Ensure the Fraud Risk Management framework is effectively embedded and communicated across the business segments and lending products.
• Develop effective fraud risk management strategies and timely deploy these strategies across products and channels.

Processes:

• Lead the efforts to develop, deploy and optimize country credit initiation strategy and processes.
• Adhere to Global Cap Plan and MIS + Policy governance framework
• Good understanding of Credit Policy and Fraud Process Standards. Understanding of implementation of Credit Decision Engines, Scorecards and tools for credit underwriting
• Run day-to-day underwriting and operations and lead its team by example. This requires keeping track of performance metrics, taking corrective actions, analysing bottlenecks and implementing solutions that bring process performance to the next level. Examples of critical success metrics would be improving TAT, reducing the % of portfolio in late repayment, etc.
• Identify and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to support the Approval quality and daily operations. Awareness of TTD Quality, score band shifts and linking evolving trends to credit operations approach and training.
• Cross functional experience in Risk – Collections / Fraud / Credit Policy preferred
• Cross product underwriting experience – Business Banking,Mortgage, Credit Cards,Personal Loans, etc.
• Ensure effective management of operational risks within the Function and compliance with applicable internal policies, and external laws and regulations. Identify and report all weaknesses inherent in the standard controls .
• Leads the development of the design, management and adherence of key operating controls and levers that improve end to end decisioning efficiency and customer experience.eg:Workflows, EUC
• To ensure Approval of Applications as per policies in DOI and Bulletins and supporting in achieving  a superior End to End TAT.
• Ensure capacity is adequate to support the processing, and the linkage between capacity planning, volumes and expenses remains robust at all times.
• Work with  Business Partners, Product Partners and Risk team members to optimize Strategy and Processes
• Manage and improve unit costs.
• Establish initiatives and plans to improve performance:
  • Improve Approval quality and productivity
  • Operational Excellence Rework reduction / TAT reduction
  • Early Delinquency Reviews and feedback to policy teams.
  • Cross functional training to develop risk awareness and culture.
  • Service Reviews embedded with KPIs , KRIs and KCIs .
  • SLA adherence
  • Ability to review and work with CCH and stakeholders to eliminate pain points in relevant processes
  • Monthly meeting With Country Credit Head , Policy and process control unit to discuss delinquent cases , Risk Decision Framework and Approval Rate Reviews .
• Effectively manage and handle escalations / process breaches
• Help team improve their efficiency in assessment of applications – not sure what this means as there is already text on optimisation, etc .
• Responsible for managing vendors supporting the onboardign activites including those that are outsourced.
• Develop and maintain fraud management capabilities, skills and infrastructure in the region that are in compliance with both internal policies and external regulations and are responsive to fraud attacks
• For positions also overseeing Fraud Risk Operations – Application Fraud Risk And Surveillance fraud
• Effectively manage E2E process archival and document management guidelines for Lending operations
• Controls on Independence / principles of dual control etc. for loan disbursement
• Oversee plastic ordering and fulfilment responsibilities
• Oversee Outsourcing arrangements as applicable

Risk Management:

• Support Country Credit Head to uphold the integrity of risk/return decisions, by challenging business and control function heads to demonstrate that risk origination and control decisions are properly informed and consistent with strategy and risk appetite.
• Support the CCH and CRO to shift the risk management to the frontline which in turn strengthening   the organisation's risk culture and accountability and reinforce the defence line up.
• Capability to analyse and accept employment, Income, scorecard, application/behaviour scores, valuation risk ratings outside of policy (within CAD guidelines)
• To comply with the bank's requirements of AML, CDD and all policies related to the group reputation risk.
• Relevant DOI/Bulletins/CCPMs are checked before processing and/or approving a request, in case of any exception the same is pended/rejected and reported.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
• Ensure risk identification, measurement and mitigating capabilities are built in the function which are objective, consistent and compliant with applicable regulations
• Assign Lending authorities only to suitable named individuals in line with their skills and judgment – is this allowed? I thought lending delegation is by Credit Risk team with no sub-delegation.
• Document all tests, strategies and outcomes implemented in Credit Initiation.
• Obtain assurance regarding the effectiveness of all process and controls. Compliance with applicable laws and regulations.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Credit Risk Operations and Lending Operations function to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

• 1.Embed ‘Here for Good' and the Group's brand and values in Country and Region.
• 2. Perform other responsibilities assigned under Group, Region, Country Business or Functional policies and procedures

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  8th April, 2022, 11:59:00 PM.

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