Apply for 9mobile Nigeria Recruitment 2022/2023

9mobile Nigeria Recruitment 2022 –9mobile Nigeria online recruitment portal is currently open and receiving applications from interested and qualified applicants. Interested applicants should kindly follow the job application guidelines below to apply successfully.

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Head, Network NQoS & Support

Job ID: IRC4499
Location: Abuja, Nigeria

Job Description

• Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
• Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
• Represents 9mobile technical team during NCC meetings & projects in addition to review 9mobile submissions to NCC.
• Detect and report any bottlenecks in the network due to capacity shortages or other reasons.

Key Roles

• Assist in the definition of the division's plans, policies, projects, and service levels.
• Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
• Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
• Analyse, Detect & Report any problem due to capacity shortages.
• Coordinate the preparation of technical reports on network quality/ performance.
• Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
• Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
• Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
• Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
• Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
• Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
• Manage vendor performance evaluation and ensure agreed SLAs are achieved.
• Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines, and operations and act as required.
• Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Conducts needs analysis studies to design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Monitor and control the budgetary needs of the unit/function.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Chief Technical Officer (CTO)
• Perform any other duties as assigned by the Chief Technical Officer (CTO).

Minimum Qualifications

• Must possess a Bachelor's Degree or equivalent in Electrical Engineering
• Candidates should also have relevant professional certifications / Master's Degree in related field
• Minimum of 12 years relevant work experience with at least three (3) years in a managerial position
• Knowledge
• Network Operations
• Network Performance
• Network Security and Assurance
• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications.

Competencies

• Leadership and People Management
• Accountability
• Communication
• Problem Solving
• Behavior
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Interested and qualified candidates should: Click here to apply online

Job Title: Manager, Regional Sales

Job ID: IRC4505
Location: Lagos, Nigeria

Job Description

• Implement the regional sales strategy and ensure achievement of targets and service levels.

Key Roles

• Monitor and analyse key trends in the Sales segment and identify potential market opportunities.
• Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the unit.
• Assist in identifying required resources, personnel, and funding to achieve the unit's strategy.
• Establish and maintain relationships with key internal and external stakeholders.
• Leverage relationship within the industry to generate and expand business opportunities for EMTS.
• Oversee all daily sales, gross additions and service activities.
• Implementation of dealer management processes.
• Maintain up to date knowledge of EMTS products and solutions and interpret customer needs to facilitate new value propositions tailored to meet the specific needs.
• Document and discuss sector specific value propositions to the Head, Regional Sales for review.
• Identify and manage key accounts within the sale segment.
• Propose/initiate specific sales campaigns aligned with business standards and guidelines.
• Monitor dealer activities to ensure achievement of pre-defined service level agreements.
• Identify and implement specific action plans to enable timely realization of sales plans.
• Assist in implementing the unit's work programs and plans in line with agreed upon procedures and guidelines.
• Develop and maintain relationships with all EMTS's dealers
• Liaise with relevant unit/team/function in carrying out all relevant activities
• Coordination and management of trade agents activities
• Strategic regional oversight function in the recruitment, monitoring and support of Trade Key Account and Dealer Alternate Channel operations
• Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Regional Sales
• Develop commission and bonus models and present suggestions to the Head, Regional sales
• Perform any other duties as assigned by the Head, Regional Sale

Minimum Qualifications

• Must possess a Bachelor's Degree or equivalent in a relevant discipline.
• Having a Master's Degree / professional certifications in a related field will be an added advantage.
• Minimum of 6 years of relevant work experience, with experience in a supervisory role as an advantage.

Interested and qualified candidates should: Click here to apply online

Job Title: Specialist, Business Support Systems (BSS)

Job ID: IRC4503
Location: Lagos, Nigeria

Job Summary

•  The ideal candidate undertakes the operations of the relevant Business Support Systems (BSS)covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
• The role focuses on mainly on the Customer Relationship Management (CRM), KYC solution and Mobile Number Portability (MNP) systems but is required to have knowledge of and would be required to work on other BSS solutions, Provisioning, Middleware, Mediation and related systems.
• The Convergent Billing System (CBS) is excluded from the scope of the BSS solutions.

Key Roles

• Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
• Enforce BSS related processes and procedures.
• Provide input on BSS Operations to other relevant IT processes and procedures.
• Provides advisory services to IT Senior Management on BSS and operations
• Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
• Support project planning and execution within the BSS domain
• Drive continual enhancements and improvements to the BSS and processes for business benefits.
• Guide IT to optimal value creation using trending, analysis and benchmarking capabilities.
• Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
• Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures.
• Support Performance Management unit in Contract Management, Vendor Management & Service Level Management related to assigned BSS services.
• Monitor the assigned BSS application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
• Carry out trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for the assigned BSS applications.
• Contribute to regular health check service to provides comprehensive BSS application status information for the assigned systems to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application.
• Analyse and diagnose the resource utilization trends and problems associated with the application processes and tuning the assigned BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels.
• Ensure proper documentation of the assigned BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity.
• Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the assigned BSS.
• Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
• Contribute to ensuring the adequacy of the available Disaster Recovery (DR) infrastructure of the assigned BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible.
• Participate in the periodic disaster recovery drills for services involving the assigned BSS as planned and executed by the IT Business Continuity team
• Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned.
• Implement a system to validate the integrity of replication and all DR processes / services between the primary and DR sites and provide periodic reports to IT Management.

Minimum Qualifications

• Must possess a minimum of a Bachelor's Degree in Engineering or Sciences from a reputable institution.
• Strong customer-centricity is required.
• Minimum of 4 years work experience in CRM, MNP and other BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
• Experience with IT resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
• Sound knowledge of internal business processes in the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
• Experience in working / negotiating through complex issues and providing alternative solutions.
• Good and demonstrable knowledge of & experience in IT Service Management in general and IT Operations specifically is required.
• Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

Interested and qualified candidates should: Click here to apply online

Application Closing Date

Not Specified.

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