MTN Nigeria Recruitment 2022/2023 Application Portal

MTN Nigeria is currently recruiting interested and qualified candidates to fill the vacancies in their company. Interested candidates should kindly follow the instruction below to apply successfully.

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Officer – Customer Operations, West 2

Job Identification Number: 1281
Location: Ibadan, Oyo
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Customer Operations Walk-In
Division: Customer Relations

Key Roles

• Escalate and route customer issues to the relevant process operators.
• Perform necessary system transactions related to customer request.
• Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
• Maintain Integrity of managing subscriber data/information.
• Identify and report on customer impacting trends.
• Generate periodic reports and other ad-hoc reports as requested by team lead.
• Educate customer on use of products and services.
• Enlighten and educate customers on new products and initiatives within MTN.
• Document actions taken to resolve client problems.
• Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
• Follow through on customer queries ensuring prompt resolution and feedback.

Minimum Requirements

• Must possess a Bachelor's Degree in any relevant discipline
• Must be Fluent in oral and written English.

• At least 3 years' relevant work experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization.
• Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).

Interested and qualified candidates should: Click here to apply online

Job Title: Chief Risk and Compliance Officer (CRCO), Risk and Compliance

Job Identification: 1296
Location: Ikoyi, Lagos
Job Category: MTN Level 5
Job Schedule: Full time

Minimum Requirements

• Must possess a Master's Degree in related discipline.
• Should possess relevant work experience in related field

Interested and qualified candidates should: Click here to apply online

Application Closing Date

29th April, 2022.

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